Spiritwear Store Policies

Production

Production time varies by item and will increase around holidays and high-volume seasons such as Thanksgiving, Black Friday, and Christmas. Most of our items will be produced within 1-3 business days. Non-garment products, which may be offered at certain times of the year, may have different production times. Sometimes production can take longer than expected, for example if a garment is out of stock, the final product didn't meet a quality check and needs to be reprinted, or an order contains 12 or more items. If your order status hasn't been updated or shipped within 7 business days, please get in touch at orders@soundview.org and we'll get a status update from our print provider.

Shipping

Standard shipping is offered and starts at $4.75 USD. Domestic delivery (US) is 2-5 business days for most products. International delivery can take 10-30 business days. When ordering internationally, we will do our best to reroute your order to a local print provider in order to minimize the potential for customs delays or fees. However, this might not always be possible, and we are unable to guarantee that international orders won't have additional fees.

Refunds and Returns

Our merch is produced upon order. For this reason, returns and exchanges are not supported if you accidentally ordered the wrong size, color, or changed your mind. In case of a damaged product or manufacturing issue, we do offer a free reprint or refund if you reach out within 30 days of product delivery. We will need a clear picture of the issue along with a copy of your receipt. Quality issues include image quality, incorrect item from what was ordered, stained or damaged item, wrong color or size from what was ordered, wrong design. If this is caught during the quality check, the item will be remade. If an order is received with a quality issue, you are eligible for a free reprint or can request a refund instead.

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